WINSTON COUNTY - Alabama Power is trying to get the word out regarding a new scam targeting its customers.
Scammers try to prey on Alabama Power customers every so often, according to Danielle Kimbrough, community development and public relations for Alabama Power's western division said.
"The latest scam that we’re seeing is that scammers are targeting customers who recently paid their bill to say the payment did not go through and they will need to immediately repay," Kimbrough said.
The caller requests a customer’s bank or credit card information, warning if payments are not received within 30 minutes service will be disconnected.
“Any contact of this nature is a scam and an attempt to take advantage of our customers during a vulnerable time,” said Alisa Summerville, Alabama Power Customer Service Center director. “If customers are unsure if a call is a scam, we encourage them to hang up and contact Customer Service at 1-800-245-2244.”
These scams are cyclical, with scammers often reusing the same tactics or deploying new ones every few months to prey on residential and commercial customers.
As always, Alabama Power works with each customer to determine the best service option for their account. The schemes that criminals use are not part of the company’s business practices.
Alabama Power is sharing the following tips to help customers protect themselves from false tactics used by scammers:
- We will never call you and demand an immediate payment.
- We will never call you and request bank or credit card information.
- We will never come to your door and demand an immediate payment.
- If you ever have any question about the status of your Alabama Power account, do not hesitate to call us at 1-800-245-2244. The automated voice system is available 24/7 to check account balances and status. You also can reach a customer service agent weekdays from 7 a.m. until 9 p.m. at 1-800-245-2244.
See complete story in the Northwest Alabamian.